How can I track my order?
We will email you with all order updates once your order begins processing.
Are returns allowed?
All sales are final, but we do allow store credit, refunds directly to your card, or redelivery of the item if there are any issues.
How long does shipping take?
Standard shipping usually takes 5–7 business days. Expedited shipping options are available at checkout. Delivery times may vary depending on the type of items ordered.
Do you ship internationally?
We do not ship internationally at this time. Shipping is available only within the United States.
Can I cancel or change my order?
Orders can be changed or canceled within 2 hours of placing them. Please contact customer support as soon as possible.
What should I do if my item arrives damaged?
Please email us a photo of the damaged item within 3 days of delivery. We’ll arrange for a replacement or refund.
How do I contact customer support?
You can reach our customer support by calling 910-898-2128.
What payment methods do you accept?
We accept Apple Pay, credit cards, and debit cards.
Can I change my shipping address after ordering?
You will have to text us at 910-898-2128 or email us at info@nursesugarsuds.com to update your shipping address.
Do I need an account to place an order?
No, you don’t need an account to place an order. You can check out as a guest.
Can I combine multiple orders into one shipment?
Yes, we can combine orders if they haven't been processed yet. Contact us immediately after placing your orders.
Why haven’t I received a tracking number yet?
Tracking numbers are sent when your package ships. Please allow 1–2 business days after order processing.
Are your products handmade or mass-produced?
All of our products are handmade in small batches to ensure quality and care.
Do your products have expiration dates?
Yes. Most items are best used within 6–12 months. Keep them in a cool, dry place for best results.
Are your products cruelty-free or vegan?
All products are cruelty-free. Many are vegan—check the product page for specific labels.
Can I use more than one promo code at checkout?
Only one discount code can be applied per order.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased online.
What should I do if I entered the wrong shipping information?
Contact us immediately to correct it. Once your order ships, changes may not be possible.
I didn’t receive my order. What should I do?
If your order is marked delivered but missing, check with your local carrier. Then contact us for help.